October 06, 2020

October Move of the Month

Category: Senior Moves, Uncategorized

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A returning customer of ours transitioning from Brookdale University Park to Rosemark at Mayfair Park, but her family was unable to go inside the building due to COVID protocols at the community. To help their mother settle into her new apartment, the family hired our team. After a long screening process and audit of our company’s COVID protocols, the community allowed our staff into the building. We utilized pictures and detailed notes to recreate our client’s previous apartment in order to make her feel like home.

We also assisted her family in performing a clean-out by taking furniture and personal items to several local family member’s homes. Overall, the move went smoothly and we were happy to have helped this family during an important transition.

In her daughter’s own words:

“Moving our mother from an Independent Living facility to an Assisted Living facility was particularly challenging during the time of COVID because we couldn’t be on site to help with the process. A Move Handled With Care helped us get Mom’s new apartment settled comfortably.  We provided photos and a general outline of what we wanted and they did a great job of putting all the pieces together.  The communication was great throughout the process—they responded quickly to our initial inquiry, scheduled a date quickly, and reached out while the work was actually in process to check in, get clarification and explain some judgment calls they were making. They provided photos when it was done so we could have a really good idea of how it turned out.  The team did a great job and it was very reassuring having them handle things.”

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