7 Questions to Ask Move Managers Before Hiring Them

A move is more than just a move. Between sorting through your stuff, wrapping up fragile items, packing everything up, and figuring out where your things will fit in the new home—moving entails quite a few steps, which strains your brain and taxes your body. That’s why so many families, both young and old, opt to work with a Move Management company. Working with an experienced Move Management team can save you stress, time, and money.

It is important to note, however, that not all Move Management companies are one and the same. To determine if a company has your best interests in mind, make sure to schedule an initial consultation. During the consultation, inquire about their background and reputation to determine if they are right for you. Picking the wrong Move Management company can add stress to your move, which is the exact opposite of why you’re hiring them in the first place. To ensure that doesn’t happen, here are 7 key questions to ask! 

Are you NASMM Certified?

Make sure the Move Management company you hire is NASMM Certified—especially when dealing with senior moves. The members of National Association of Specialty & Senior Move Managers® (NASMM) specialize in helping not only older adults and their families, but also individuals and businesses, through the process of organizing, downsizing and moving. NASMM members are also required to take certificate classes each year to make sure they are following the highest standards of ethics, safety, and integrity.

An elite member of the National Association of Move Managers’ Diamond Society, A Move Handled With Care has earned recognition as a Senior Move Management company with an elevated level of experience and expertise.

What insurances do you have?

Ask any Move Management company who will be working on your job and what insurances they have in place to protect you, your cargo and your home or property. A Move Handled With Care employs only W-2 employees. We have appropriate liability/workman’s comp insurance and background check all of our employees. Additionally, we have an extensive onboarding and training process for all of our employees as well as continuing education opportunities to ensure all of our employees are well-trained and competent in their job duties.

How long have you been offering move management services?

Typically, you’ll want to make sure the Move Management company isn’t just starting out. Their lack of experience may inhibit them from understanding your specific moving needs and ensuring a smooth, stress-free move. A Move Handled With Care has been in business since 2007. With more than a decade in the industry and thousands of moves under our belt, you can feel confident in our expertise.

Who do you use as your physical movers and trucks?

The Move Management company you choose to work with should work with a vetted list of partners. A Move Handled With Care partners with licensed/insured/bonded locally-owned moving companies that are compliant with all PUC (Public Utilities Commission) and C-DOT (Department of Transportation) requirements. They carry the appropriate insurances for both your cargo and their trucks. 

Here’s what one client said about the trusted movers we partner with: “Truthfully, I could not have helped my mom make this move without your help. From the start of the process, you all were professional, organized, flexible, found fabulous movers, helped us make decisions about what to leave and what to bring, packed everything up beautifully, and coordinated with the move manager in Asheville to make the transition as smooth as possible. There are not enough words to express my appreciation. EVERYONE should have a move manager!!”

Click here to learn more about what to look for in a moving company.

Do you have a list of references you can provide?

Find out if the Move Management company has a proven track record by asking for references. Those may include other moving professionals or past clients. A Move Handled With Care has a vast network that you can call at any time! You can also view our five-star reviews on Google.

Do you charge by the hour or by the project?

To avoid any hidden fees or unexpected costs, ask the Move Management company about their pricing model. A Move Handled With Care’s initial visit in your home is always free of charge. We will listen and understand your needs based on your specific situation. Since our clients decide which of our services they are interested in, every move is individualized. We follow up the first appointment with a written Estimate/Scope of Work which includes our fees. Some services can be bundled into a comprehensive package while others are based upon an hourly rate.

When you have a question about your move, who can you contact for help?

You shouldn’t have to chase down your Move Management company to get in touch with them—it should be easy! A Move Handled With Care has full-time office staff M-F who can answer your calls or emails quickly and efficiently. 

Other Key Questions

There are, of course, more than 4 questions to consider when interviewing a Move Management company. Here are additional questions to keep in mind:

  • Are you fully licensed/insured/bonded?
  • Do you provide packing/unpacking, organizing, sorting and downsizing services?
  • Who do you use as your physical movers/trucks? Are they in-house or subcontracted vendors? Does either party have the appropriate insurance, PUC, DOT documentation?
  • Will the people on your job be W-2 employees or contractors? If contractors, are they properly insured to work on your move?
  • How do you qualify the vendors that you work with? 
  • Do you have any client testimonials you can share?
  • What services are NOT included in your fees?

Contact A Move Handled With Care

A Move Handled With Care would be happy to answer all of those questions, and more! Call us today at (303) 471-7333 or email us at info@amovehandledwithcare.com with any questions you may have, or to schedule a FREE in-home consultation.

When it comes time for your big move, A Move Handled With Care can help with all of your organizing, downsizing, decluttering, sorting, and moving needs. Our team will create a detailed plan and schedule to ensure each step of the move is executed with efficiency and care. We’ll even coordinate your day-of-move, and once your stuff is in your new home, we get to organizing! Our goal is to leave you feeling completely settled into your new space. When you choose A Move Handled With Care as your Move Management company, you can feel confident you’re in expert hands. But don’t just take it from us. Hear what our clients have to say, too!

“They were very pleasant to work with and fast and efficient with your time. The move was completed smoothly and done with pictures hung on the walls. I would highly recommend them to anyone doing in elder move to an assisted living facility, or a smaller unit from their present.” 

Yep, you heard that right. A Move Handled With Care will even hang your pictures and paintings on the walls of your new home! Call us today to learn more: (303) 471-7333

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